Wipro Limited UAE Jobs Careers 2023 Apply Now For HR Coordinator Jobs in Dubai,United Arab Emirates

This role is a crucial liaison for our team and will be looking after a specific set of HR operations on site in Dubai, UAE. It is a blend of admin, consultation and SME work and works closely with internal and external stakeholders to devise efficient HR solutions for our client and ensure full compliance within the legislative framework.

● Provide support to in-geo HR operational processes, and ensure a consistently magical stakeholder experience (eg letter generation processes, government reporting, assist in preparation of statutory report filing, support authorised signatory process, etc) ● Partner with cross functional teams and key stakeholders to execute and improve seamless operational processes to further company’s guidelines/policies. ● Define, collect, and analyse process metrics. Use insights gathered to scale existing processes for growing and/or changing user needs. ● Create and maintain process documentation for all processes, training colleagues where required. ● Operate a process of highly-reliable data entry around employee information, customer-friendly resolution of user enquiries, questions and issues.

Graduate in any discipline

Bi-lingual verbal and written communication skills, with an emphasis on tact and diplomacy. ● Ability to create dashboards, analyse data, distill findings, and present information in an easily digestible manner to support data-driven decisions. ● Strong problem-solving ability ● Demonstrated ability to keep information confidential and commitment to produce high quality work. ● Proficiency in MS Office/ and Google Suite

Overview:

Role Purpose

The purpose of this role is to design, test, and maintain software programs for operating systems or applications which need to be employed at a client end and ensure they meet 100% quality assurance parameters

Do

Instrumental in understanding the requirements and design of the product/ software
Develop software solutions by studying information needs, studying systems flow, data usage, and work processes
Investigating problem areas followed by the software development life cycle
Facilitate root cause analysis of the system issues and problem statement
Identify ideas to improve system performance and impact availability
Analyze client requirements and convert requirements to feasible design
Collaborate with functional teams or systems analysts who carry out the detailed investigation into software requirements
Conferring with project managers to obtain information on software capabilities
Perform coding and ensure optimal software/ module development
Determine operational feasibility by evaluating analysis, problem definition, requirements, software development, and proposed software
Develop and automate processes for software validation by setting up and designing test cases/scenarios/usage cases, and executing these cases
Modifying software to fix errors, adapt it to new hardware, improve its performance, or upgrade interfaces.
Analyzing information to recommend and plan the installation of new systems or modifications of an existing system
Ensuring that code is error-free or has no bugs and test failure
Preparing reports on programming project specifications, activities, and status
Ensure all the codes are raised as per the norm defined for the project/program/account with clear descriptions and replication patterns
Compile timely, comprehensive, and accurate documentation and reports as requested
Coordinating with the team on daily project status and progress and documenting it
Providing feedback on usability and serviceability, tracing the result to the quality risk, and reporting it to concerned stakeholders
Status Reporting and Customer Focus on an ongoing basis with respect to the project and its execution
Capturing all the requirements and clarifications from the client for better quality work
Taking feedback on the regular basis to ensure smooth and on-time delivery
Participating in continuing education and training to remain current on best practices, learn new programming languages, and better assist other team members.
Consulting with engineering staff to evaluate software-hardware interfaces and develop specifications and performance requirements
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code
Documenting every necessary detail and report in a formal way for proper understanding of software from client proposal to implementation
Ensure good quality of interaction with customers w.r.t. e-mail content, fault report tracking, voice calls, business etiquette, etc
Timely Response to customer requests and no instances of complaints either internally or externally

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Lead Software Developer and Project Manager

Regular reporting & updates

Software Developers

For work coordination and support in providing testing solutions

External

Clients

Provide apt solutions and support as per the requirement

Display

Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill
Leveraging Technology – Knowledge of current and upcoming technology along with expertise in programming (automation, tools, and systems) to build efficiencies and effectiveness in own function/ Client organization – Competent
Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control and reduce risk – Expert
Technical knowledge – knowledge of various programming languages, tools, quality management standards, and processes – Expert

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies the competency in all situations and it serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

Behavioral Competencies
Formulation & Prioritization
Innovation
Managing Complexity
Execution Excellence
Passion for Results

Delivery

No.

Performance Parameter

Measure

1.

Continuous Integration, Deployment & Monitoring of Software

100% error free onboarding & implementation, throughput %,Adherence to the schedule/ release plan

2.

Quality & CSAT

On-Time Delivery, Managing software, Troubleshooting queries

Customer experience, completion of assigned certifications for skill upgradation

3.

MIS & Reporting

100% on-time MIS & report generation

 Overview:

Role Purpose

The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any client solution

Do

Bridging the gap between project and support teams through techno-functional expertise
For a new business implementation project, drive the end-to-end process from business requirement management to integration &configuration, and production deployment
Check the feasibility of the new change requirements and provide the optimal solutions to the client with clear timelines
Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch
Support the solution team from architectural design, coding, testing, and implementation
Understand the functional design as well as technical design and architecture to be implemented on the ERP system
Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production
Implement the business processes, requirements, and the underlying ERP technology to translate them into ERP solutions
Write code as per the developmental standards to decide upon the implementation methodology
Provide product support and maintenance to the clients for specific ERP solutions and resolve the day to day queries/ technical problems which may arise
Create and deploy automation tools/ solutions to ensure process optimization and increase efficiency
Sink between technical and functional requirements of the project and provide solutions/ advise to the client or internal teams accordingly
Support on-site manager with the necessary details wrt any change and off-site support
Skill upgradation and competency building
Clear Wipro exams and internal certifications from time to time to upgrade the skills
Attend pieces training, and seminars to sharpen the knowledge in the functional/ technical domain
Write papers, articles, and case studies and publish them on the intranet

Stakeholder Interaction

Stakeholder Type

Stakeholder Identification

Purpose of Interaction

Internal

Lead Consultant

Reporting & updates

Onsite Project Manager/ Project Teams

To provide off-site support and inputs as per client requirements

External

Clients

For solutioning and provide support

Display

Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill
Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment – Competent
Leveraging Technology – In-depth knowledge of and mastery overtechnology domain that commands expert authority respect–Master
Functional/Technical Knowledge – Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-Master

Competency Levels

Foundation

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well.

Expert

Applies the competency in all situations and is serves as a guideto others as well.

Master

Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization.

Behavioral Competencies
Formulation & Prioritization
Innovation
Managing Complexity
Client centricity
Execution Excellence
Passion for Results

Deliver

No.

Performance Parameter

Measure

1.

Contribution to customer projects

Quality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT

2.

Automation

Process optimization, reduction in process/ steps, reduction in no.of tickets raised

3.

Skill upgradation

# of trainings & certifications completed, # of papers, articleswritten in a quarter